Frequently Asked Questions

Yes. Selecting your dates allows the catalog to show current availability and pricing for your rental period.

Select your dates, add the items or package you want, and complete checkout with the required 50% down payment. If your order requires additional planning or site information, we will contact you after it is submitted.

Usually, yes, but all changes require written approval. One written reduction request may be approved without an Order Reduction Charge within 72 hours after the reservation is confirmed, provided the request is received more than seven calendar days before delivery. After the 72-hour adjustment period, timely approved reductions are subject to a charge equal to 15% of the price of the equipment or services removed. Payments already received are applied toward the revised total, and the nonrefundable Reservation Payment is not reduced or refunded. Seven days or fewer before delivery, removals do not reduce the amount due, and orders placed within seven days are final when booked. The charge does not apply to an approved equal- or higher-value substitution or a reduction initiated by Cheers & Chairs because of equipment unavailability or safety concerns. Special-order items and costs already incurred remain payable. Additions remain subject to availability, current pricing, delivery capacity, and labor.

Yes. A $125 minimum rental-item subtotal applies before delivery fees and other services.

A 50% down payment is required to reserve your equipment and event date. It is applied toward your order total. The remaining balance is due according to the deadline shown on your order.

We accept major credit and debit cards through our secure online booking system. Customers who reserve with our assistance receive a secure payment link.

The 50% down payment is non-refundable because equipment and scheduling are reserved specifically for your event. When applicable under our rental terms, an eligible cancellation may receive a rental credit for future use rather than a cash refund. Third-party payment-processing fees, including Stripe fees, are nonrefundable and will be deducted from any otherwise approved refund, regardless of the reason for the refund, except where prohibited by law. The deduction will not exceed the actual processing fee that the payment processor does not return to Cheers & Chairs. Please review your rental agreement for the complete terms.

Possibly, but an extension must be requested and approved before the scheduled pickup. Approval depends on upcoming reservations, staffing, and the delivery schedule. Additional rental, rescheduling, pickup, or labor charges may apply. An extension is not confirmed until Cheers & Chairs approves it and updates the order.

No. Cheers & Chairs is a delivery-only rental company. We deliver to the event location and return afterward for pickup.

Standard delivery includes placement at an accessible, ground-level location near the delivery vehicle, such as a driveway, curbside area, garage, or front porch. The exact safe placement location may be determined by our delivery team.

Not as part of standard delivery. Indoor placement, backyard or side-yard delivery, long carrying distances, elevators, steps, and stairs require advance notice and may incur additional handling and labor charges. Each additional flight of stairs may result in a higher charge. Tell us about access conditions before delivery so we can schedule the appropriate crew and provide accurate pricing.

Tent installation and package-included setup are provided only when specifically stated in the product or package description. Setup and breakdown of other tables, chairs, linens, décor, or equipment must be selected or approved in advance and may incur an additional charge.

Most rentals are available for up to 48 hours without an additional rental charge. Your confirmed delivery and pickup schedule will appear on your order.

We recommend that someone age 18 or older be available unless another arrangement has been approved in advance. The delivery location must be accessible and ready when our crew arrives.

No routine cleaning is required. Please remove food, decorations, trash, and personal belongings, and place the equipment in the agreed pickup location. Excessive soiling, misuse, or prohibited materials may result in additional charges under the rental agreement.

Yes. Rental equipment is cleaned and inspected before delivery.

Specialty linens—including custom colors, patterns, and premium fabrics obtained through a supplier—may require a $125 minimum. Standard in-stock linens are not subject to the separate specialty-linen minimum.

Only the equipment and services listed on your confirmed order are included. Linens, décor, lighting, sidewalls, serving equipment, and other styled accessories may be rented separately.

Yes. You may submit your reservation first. If additional information is needed, Cheers & Chairs may request measurements, photographs, videos, or a site review before confirming the final installation plan.

Many tents can be installed on concrete, asphalt, pavers, decking, or a combination of grass and hard surfaces. Every fully or partially hard-surface installation is reviewed individually. Required weights, ballast, additional handling, and related installation services are not included in the standard tent price and will be added when applicable.

That is okay. Provide whatever information and photographs you have. If needed, you may request help evaluating the site, and we will explain the next step.

Customers are responsible for identifying and clearly marking private sprinklers, irrigation lines, septic components, invisible fencing, private electrical lines, and other privately installed underground features before tent installation. Public utility marking does not ordinarily identify these private systems.

Yes. Tent installations are overseen by a MATRA-certified professional with specialized training in tent installation and anchoring. Each installation is planned according to the tent system, surface, site conditions, anchoring requirements, access, and weather considerations.

Safety comes first. Cheers & Chairs may cancel, delay, modify, evacuate, or end an installation or rental when weather or site conditions make continued use unsafe. Customers must follow all safety and evacuation instructions provided with the rental.

Choose the Intimate Wedding Reception Package for a dining-focused layout of up to 32 guests beneath a 20' × 20' high-peak tent, the Grand package for up to 64 guests beneath a connected 20' × 40' configuration, or the Estate package for up to 96 guests beneath a connected 20' × 60' configuration. Final capacity depends on the complete layout.

No single layout fits every event. Package capacities assume the covered area is used primarily for dining and now include 32-, 64-, and 96-person reception tiers. A sweetheart table, buffet, bar, dance floor, DJ, cake table, gift table, or décor display will reduce the available guest seating. Use our Tent Guide as a starting point or contact us for layout assistance.

Only items specifically listed in the selected package are included. Floral décor, centerpieces, lighting, sidewalls, backdrops, beverage service, and other enhancements are rented separately unless expressly included on the confirmed order.

The program recognizes eligible customers who complete a qualifying rental in good standing. Active members receive 5% off eligible rental inventory on qualifying bookings during their 12-month VIP period.

Use your active VIP code while booking online or identify yourself as a VIP member before the final balance is paid. Eligibility may be verified using your name, contact information, code, and rental history. Benefits cannot be applied retroactively to completed orders.

The 5% benefit applies to eligible rental inventory. It does not apply to delivery, setup or breakdown, labor, taxes, security deposits, damage or cleaning charges, late or missing-item charges, specially sourced items, or already-discounted packages and promotions. The regular minimum-order requirement still applies.

No. VIP status is non-transferable and may not be combined with coupons, promotional pricing, package discounts, or another discount. The benefit has no cash value.

No. Customers are welcome to leave an honest review, but leaving a review—and its rating or content—does not determine VIP eligibility or savings.

Yes. VIP status may be suspended or declined for an unpaid balance, chargeback, unresolved damage or missing equipment, serious policy violation, suspected transfer or misuse, or another unresolved account issue.