Frequently Asked Questions

Yes. We recommend selecting your event dates first so you can view live availability and pricing for the items you need.

Choose your event dates, add your rentals to your cart, and complete checkout with a 50% down payment to reserve your event.

Yes. We’ll do our best to accommodate changes based on inventory availability. The sooner you contact us, the more likely we can make the adjustments you need.

Yes. Select your event dates in our online catalog to view available inventory for your rental period.

A 50% down payment is required to reserve your event date. This amount is applied toward your rental total.

We accept major credit and debit cards through our secure online booking system. If you book over the phone, we’ll send you a secure payment link by email.

Your 50% down payment is non-refundable because your equipment and event date are reserved specifically for you. If you need to cancel, we’ll issue a rental credit equal to your down payment that can be used toward a future Cheers & Chairs rental within one year of your original event date. Rental credits are issued to the original customer and are not redeemable for cash.

No. Cheers & Chairs is a delivery-only rental company. We deliver directly to your event location and return after your event to pick everything up.

Our standard rental period is up to 48 hours at no additional rental charge.

We recommend that someone 18 or older be available during delivery unless other arrangements have been made in advance.

No. We simply ask that food, decorations, trash, and personal belongings be removed before pickup.

Yes. Every rental item is cleaned and inspected before delivery.

Yes. We require a $125 minimum rental order before delivery fees.

Yes. Specialty linens, including custom colors, patterns, and premium fabrics ordered through our supplier, require a $125 minimum. Standard in-stock linens are not subject to this specialty linen minimum.

Our Intimate Wedding Reception Package includes one 20' × 20' high-peak tent with tables, linens, and padded seating for up to 32 guests. Our Grand Wedding Reception Package combines two high-peak tents to create a coordinated 20' × 40' space with tables, linens, and padded seating for up to 64 guests.

Package capacities represent maximum dining-focused layouts using the included tables and chairs. A sweetheart table, buffet, bar, dance floor, DJ, gift table, décor displays, or other features placed beneath the tents may reduce the available guest seating. Please contact us before booking if you need multiple reception features beneath the tent so we can help determine an appropriate layout.

Only the equipment specifically listed in the selected package is included. Wedding florals, centerpieces, lighting, sidewalls, backdrops, beverage service, and other enhancements are rented separately unless expressly included. Wedding-exclusive floral décor requires professional installation and may only be reserved with a qualifying Cheers & Chairs wedding package.

The VIP Card Program recognizes eligible customers who have completed a rental with Cheers & Chairs Party Rentals. Active VIP members receive 5% off eligible rental items on qualifying bookings during their 12-month VIP period.

VIP status remains active for 12 months following the member’s qualifying completed rental. The expiration date is written on the physical VIP card.

Yes. Active VIP members may receive the 5% discount on unlimited qualifying bookings during their 12-month VIP period.

Identify yourself as a VIP member when booking or select the VIP option during online checkout. Cheers & Chairs will verify your membership using your name, contact information, and rental history. The discount will be applied to eligible rental items before the final balance is due.

The discount applies only to eligible rental inventory. It does not apply to:

• Delivery charges
• Setup or breakdown charges
• Labor
• Taxes
• Security deposits
• Damage, cleaning, late, or missing-item charges
• Outside-supplier or specially sourced items
• Already-discounted packages or promotional pricing
• Any item specifically marked ineligible for discounts

The normal $125 minimum rental-item subtotal still applies.

No. There is currently no maximum dollar cap, but the 5% discount applies only to eligible rental items.

No. VIP savings cannot be combined with coupons, promotional pricing, package discounts, or other discounts. If more than one discount is available, Cheers & Chairs will apply the eligible offer selected for that booking.

No. VIP status is limited to the customer named on the card. Cheers & Chairs may verify the customer’s name, email address, telephone number, and previous rental history before applying the benefit.

No. VIP status is awarded for completing an eligible rental in good standing. Customers are invited to share an honest review, but leaving a review—and the rating or content of any review—does not affect VIP eligibility or savings.

Yes. VIP status may be suspended or declined when an account has an unpaid balance, chargeback, unresolved damage or missing equipment, serious policy violation, suspected transfer or misuse, or another unresolved account issue.

No. VIP status must be identified and verified before the final balance is paid. Discounts cannot be applied retroactively to completed or closed orders.

VIP benefits have no cash value. Cheers & Chairs Party Rentals reserves the right to verify eligibility and prevent unauthorized or fraudulent use. All rentals remain subject to availability, minimum-order requirements, rental agreements, and regular company policies.

Yes. Cheers & Chairs tent installations are overseen by a MATRA-certified professional who has completed specialized training in tent anchoring, frame tent installation, and pole tent installation. Every installation is planned according to the tent system, installation surface, anchoring requirements, site conditions, and weather considerations.

We recommend planning ahead if severe weather is in the forecast. For everyone’s safety, Cheers & Chairs reserves the right to cancel, delay, modify, or end a rental if weather conditions make installation or continued use unsafe.

Yes. We can install tents on grass or suitable hard surfaces using the appropriate anchoring methods.