Cheers & Chairs Help Center
Frequently Asked Questions
Everything you need to know before reserving your event.
Before You Book
A few things to know first
Choose Your Dates First
Select your event dates to view live availability and pricing.
50% Down Payment
Reserve your event with a 50% down payment applied toward your total.
Delivery Service Only
We deliver to your event location and return afterward for pickup.
48-Hour Rentals
Most rentals are yours for up to 48 hours at no extra rental charge.
📅 Booking & Reservations
Do I need to select my event dates before browsing rentals?
Yes. We recommend selecting your event dates first so you can view live availability and pricing for the items you need.
How do I reserve my rentals?
Choose your event dates, add your rentals to your cart, and complete checkout with a 50% down payment to reserve your event.
Can I make changes to my order after booking?
Yes. We’ll do our best to accommodate changes based on inventory availability. The sooner you contact us, the more likely we can make the adjustments you need.
Can I check availability online?
Yes. Select your event dates in our online catalog to view available inventory for your rental period.
💳 Payments & Cancellations
How much is required to reserve my rental?
A 50% down payment is required to reserve your event date. This amount is applied toward your rental total.
What payment methods do you accept?
We accept major credit and debit cards through our secure online booking system. If you book over the phone, we’ll send you a secure payment link by email.
What is your cancellation policy?
Your 50% down payment is non-refundable because your equipment and event date are reserved specifically for you. If you need to cancel, we’ll issue a rental credit equal to your down payment that can be used toward a future Cheers & Chairs rental within one year of your original event date. Rental credits are issued to the original customer and are not redeemable for cash.
🚚 Delivery & Pickup
Do you offer customer pickup?
No. Cheers & Chairs is a delivery-only rental company. We deliver directly to your event location and return after your event to pick everything up.
How long is the rental period?
Our standard rental period is up to 48 hours at no additional rental charge.
Do I need to be present for delivery?
We recommend that someone 18 or older be available during delivery unless other arrangements have been made in advance.
Do I need to clean the rentals before pickup?
No. We simply ask that food, decorations, trash, and personal belongings be removed before pickup.
🎪 Rental Information
Do the rentals arrive clean?
Yes. Every rental item is cleaned and inspected before delivery.
Is there a minimum rental order?
Yes. We require a $125 minimum rental order before delivery fees.
Is there a minimum order for specialty linens?
Yes. Specialty linens, including custom colors, patterns, and premium fabrics ordered through our supplier, require a $125 minimum. Standard in-stock linens are not subject to this specialty linen minimum.
🌦️ Weather & Tents
What happens if bad weather is expected?
We recommend planning ahead if severe weather is in the forecast. For everyone's safety, Cheers & Chairs reserves the right to cancel, delay, modify, or end a rental if weather conditions make installation or continued use unsafe.
Can tents be set up on grass or concrete?
Yes. We can install tents on grass or suitable hard surfaces using the appropriate anchoring methods.